About Coronavirus
What is Coronavirus?
Coronaviruses are a family of viruses that can cause respiratory infections. The most recently discovered coronavirus causes coronavirus disease COVID-19. Find more information at the World Health Organization’s website.
What is BACCO doing about Coronavirus?
BACCO continues to monitor updates on COVID-19 from public health authorities such as the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and local health officials. We continue to take appropriate actions as necessary to protect the health and well-being of our Sommeliers, clients, and corporate partners.
In addition, BACCO is working to expand its on-demand business to accommodate the current work-from-home population, while protecting its Sommeliers.
Sommeliers
What doe Corona mean to BACCO Sommeliers?
The health and safety of our clients and Sommeliers is of the utmost importance. Service professionals have been advised of standard practice and procedures as outlined by WHO to protect themselves and others and prevent the spread of disease. BACCO's Sommeliers have been advised to not accept or to cancel appointments they feel uncomfortable performing for safety reasons. We've instituted a 14 day stay at home policy in the event of mild illness, respiratory symptoms, or fever.
In addition, BACCO continues to work to accommodate its Sommeliers whose brick and mortar businesses have been drastically affected by the virus outbreak. The company continues to emphasize its on-demand services so its professionals can continue to support their families as they face this stark change in human behaviors.
How is BACCO helping to keep Sommeliers and customers safe?
BACCO's Sommeliers are equipped with face protection, plastic gloves, disinfectants for tools, and hand sanitizers with an alcohol content of at least 70% to ensure all equipment and persons are thoroughly cleaned and disinfected. The company has communicated health and safety practices with current clients via email and potential clients via its social media channels. Further, BACCO continues to work with its corporate partners to provide services to employees working remotely in their homes, as appropriate. BACCO Sommeliers have been advised to not accept or cancel appointments if they feel uncomfortable performing for safety reasons and to stay home in the event of mild illness, respiratory symptoms, or fever.
Currently, the company has a 14-day “no appointment policy” that has been implemented for all service Sommeliers who have recently traveled to countries with widespread outbreak, including China, South Korea, Iran, and Italy. In instances in which BACCO is notified of a Sommeliers l or client testing positive for COVID-19, that individual will be temporarily suspended from using the services until he or she is medically cleared.
Clients
What can BACCO's clients do?
Like its Sommeliers, BACCO advises clients to practice good hygiene and to wear a facemask during tasting services. Customers should continue to wash their hands frequently, cover their nose and mouth when sneezing/coughing, and use sanitizers and disinfectants with 70% alcohol content or higher. Per the CDC, the company asks that people who feel sick or have been positively tested for COVID-19 avoid booking services with BACCO and other on-demand providers. Above all BACCO encourages people to stay informed, using information provided by the CDC and WHO.
What if I have to cancel an appointment?
If you must cancel an appointment due to COVID-19 concerns, please message BACCO staff in the app to reschedule your appointment.
What if my arear has "Shelter in Place" Law?
If you are in need of an essential service, please chat our BACCO staff directly to explain your situation. We are authorized to accept appointments that are deemed essential, at our own discretion.
Events
What is BACCO doing for our corporate and event clients?
BACCO is following the lead of our corporate partners to either reschedule or cancel events according to each companies' respective safety policies. For events that have not been cancelled, we are/will strictly adhere to the health and safety policies outlined above.